Customer Service Agent | In English - Santiago De Los Caballeros

Requisitos:
High school diploma or equivalent; some college education may be preferred.
Proven experience in a customer service role, preferably in a call center environment.
Excellent verbal and written communication skills.
Patience, empathy, and the ability to handle difficult customer interactions with a positive attitude.
Basic computer proficiency and familiarity with customer service software, CRM systems, and call center tools.
Strong problem- Olving skills and the ability to think on your feet.
Flexibility to work in shifts, including evenings, weekends, and holidays if required.
Actividades a realizar:
Customer Support and Issue Resolution:
Respond to incoming calls, emails, or chat messages from customers professionally and courteously.
Address customer inquiries, concerns, and complaints promptly and effectively.
Troubleshoot and resolve customer issues, providing appropriate solutions and alternatives when necessary.
Escalate complex or unresolved issues to higher- Level support or management as required.
Product and Service Knowledge:
Acquire a comprehensive understanding of the company's products, services, and policies.
Stay up- To- Date with any changes or updates to products and services to provide accurate information to customers.
Order Processing and Management:
Assist customers with placing new orders, processing returns, and tracking shipments.
Accurately enter and update customer information and interactions in the company's database or CRM system.
Customer Retention and Satisfaction:
Strive to ensure customer satisfaction and retention by offering proactive assistance and personalized service.
Identify opportunities to upsell or cross- Ell products and services based on customer needs.
Communication and Teamwork:
Collaborate with other CSRs, supervisors, and different departments to resolve customer issues and improve service delivery.
Participate in team meetings and training sessions to enhance product knowledge and customer service skills.
Quality Assurance:
Adhere to call center guidelines and quality standards to deliver consistent and high- Quality customer service.
Follow scripting and call flow guidelines while maintaining a friendly and professional demeanor.
Time Management and Performance Metrics:
Manage call volumes and respond to customer inquiries within specified timelines.
Meet individual and team performance metrics, such as average handle time (AHT) and customer satisfaction scores.
Ofrecemos:
- Weekends Off
- Growth Opportunities
- Salary under average + Quality Bonus
- Good Environment



CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: DOP 180.00 - 250.00 Semanal
Cantidad de vacantes: 2


REQUERIMIENTOS
Experiencia Mínima: 1 año
Idiomas: Inglés Intermedio
Estudios Mínimos: Primaria Primer Ciclo
Sexo: Indistinto
- Disponibilidad para viajar