Operations Supervisor - Santiago De Los Caballeros

Empresa: United Nearshore Operations UNO Santiago De Los Caballeros
Ciudad/Localidad/Barrio: Santiago De Los Caballeros
Descripción del puesto:
Requisitos:
-College graduated preferably. Active college student or with a technical degree allow.

-Excellent communication in English, written and spoken

-Minimum 2 years- experience in call center operations

-Minimum 1 year experience in a supervision/leadership role

-Proficient in the use of Microsoft Office Knowledgeable in the use of Excel is a must

-Problem solving skills

-Strong leadership skills

-Results orientated

-Ability to integrate and teamwork

Actividades a realizar:
-Ensure agents, as well as the operation as a whole, are complying with the metrics required

-Provide feedback on assigned programs in areas such as database management, sales or customer service presentations
and marketing approaches

-Encourage and communicate a positive work environment

-Produce multiple reports and trend data to Management and Support functions staff to allow for analysis/review of agent improvement;

-Provide consistent and effective support and feedback to the agents

Ofrecemos:
-Private Medical Insurance

-Approximate salary of 35,000.00 monthly

-Weekly Payment

-Performance and night shift incentives

-Cafeteria with payment flexibility

-Professional Development Program

-Cooperative loan and savings

-

-Employee Recognition Program

Salario: DOP 35,000.00 Mensual
Cantidad de vacantes: 1

Requerimientos:
Experiencia Mínima: Sin experiencia


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